Fundamentals of Front Office Medical Administration

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This course is designed to prepare students for entry-level administrative roles in healthcare settings by combining essential Microsoft Office computer skills with foundational knowledge of medical office administration. The program includes online instruction focused on Microsoft Word, Excel, and Outlook, followed by fundamentals of medical administration, where students will apply the computer skills acquired.

During the Microsoft Office portion of the course, students will develop practical computer skills necessary for today’s medical office environment. Instruction includes creating and formatting professional documents in Microsoft Word, organizing and analyzing data using Microsoft Excel, and managing email, calendars, contacts, and scheduling with Microsoft Outlook. Students will gain hands-on experience using these applications to complete common administrative tasks found in healthcare settings.

The medical administration component introduces students to the essential functions of a medical administrative professional. Topics include medical office workflow, patient scheduling, appointment management, professional communication, customer service, confidentiality and HIPAA compliance, medical terminology, electronic health records (EHR), insurance basics, patient registration, telephone etiquette, and best practices for providing quality patient support.

This course is intended for individuals seeking employment as medical administrative assistants, medical receptionists, patient service representatives, or those wishing to strengthen their administrative and computer skills for employment in healthcare environments. No prior healthcare or Microsoft Office experience is required.

 

 

Program Mission & Objectives

Fundamentals Of Medical Administration

This course is designed to prepare students for entry-level administrative roles in healthcare settings by combining foundational knowledge of medical office administration with essential Microsoft Office computer skills required to complete common administrative tasks found in healthcare settings.

Students will be introduced to the essential functions of a Medical Administrative Professional. Topics include medical office workflow, patient scheduling, appointment management, professional communication, customer service, confidentiality and HIPAA compliance, medical terminology, electronic health records (EHR), insurance basics, patient registration, telephone etiquette, and best practices for providing quality patient support.

The program combines instructor-led online instruction with practical exercises, case studies, demonstrations, assignments, quizzes, and competency-based assessments.  Students will be prepared for National Certified Medical Office Assistant (NCMOA) credential examination.

 

National Certified Medical Office Assistant (NCMOA)

The National Certified Medical Office Assistant (NCMOA) credential is associated with the National Center for Competency Testing (NCCT).

This credential focuses on the administrative skills students need to work in medical offices, clinics, and other healthcare settings.

The NCMOA is a medical office administration credential, not the same as a clinical Medical Assistant certification. is aligned with the credential’s current eligibility requirements and examination content.

1. Medical Office Administration — patient registration, scheduling, telephone procedures, and front-office operations.

2. Medical Terminology and Anatomy Basics — terminology used in medical records and physician offices.

3. Electronic Health Records and HIPAA — documentation, confidentiality, and privacy compliance.

4. Medical Insurance, Billing, and Coding Basics — insurance verification, claims, payments, and billing procedures.

5. Medical Office Law and Ethics — patient rights, consent, professional conduct, and confidentiality

6. Basic Computer Skills — Microsoft Word, Excel, email, and electronic office documentation.

7. NCMOA Exam Preparation — lessons, assignments, quizzes, and practice questions aligned with the current official test plan.

 

Learning Outcomes

The program includes online instruction focused on the fundamentals of Medical Administration.

      1. The Role of the Medical Administrative Assistant
      2. Healthcare Office Environments
      3. Front Office & Back Office Responsibilities
      4. Working As A Team
      5. Professionalism In Healthcare
      6. Communication in the Medical Office
      7. Telephone Etiquette

Students will also develop practical computer skills necessary for today’s medical office environment. Instruction includes creating and formatting professional documents in Microsoft Word, organizing and analyzing data using Microsoft Excel, and managing email, calendars, contacts, and scheduling with Microsoft Outlook. Students will gain hands-on experience using these applications to complete common administrative tasks found in healthcare settings.

This course is intended for individuals seeking employment as medical administrative assistants, medical receptionists, patient service representatives, or those wishing to strengthen their administrative and computer skills for employment in healthcare environments. No prior healthcare or Microsoft Office experience is required.

This curriculum is intentionally designed to emphasize practical healthcare office functions and is complemented by Word, Excel and Outlook as they apply to medical office environment and organizational skills throughout the course.

Instructors will:

      • Use realistic healthcare office scenarios
      • Demonstrate professionalism consistently
      • Provide hands-on administrative exercises
      • Reinforce HIPAA compliance regularly
      • Encourage confidence-building communication skills
      • Connect Microsoft Office skills directly to healthcare workflows

Course Information

Instructor:

Eduardo Rodriguez/Mackenzie Bell

Instructional Mode/Method:

Synchronus Online - Google Classroom

Office:

2775 N Ventura Rd #213. Oxnard CA, 93036

Office Telephone & Email :

805-850-1530
mbell@ctivoc.com

Course Text Books:  (Subject to Change)

  • Title: Certified Medical Administrative Assistant Exam Prep 2026–2027: Complete Study Guide with Practice Questions, Real-World Scenarios, and Proven Strategies for CMAA Certification Success
  • Author: CELIA JOHNSON
  • Publisher: Independently Published
  • ISBN 13: 979-8195009090
  • Title: Microsoft Office For Healthcare Professionals
  • Author: Henry J Balogun
  • Publisher: iUniverse
  • ISBN 13: 9780595343539

Total Clock Hours:

59 Hours

Fundamentals of Medical Administration

Participation

Students are expected to participate in all online activities as listed in the “Course Structure” section of the syllabus. Students are monitored and tracked via Google Classroom. Students should access the course every Monday, Wednesday, and Friday as scheduled for their session. Students will take all tests, quizzes and online class tasks via Google Classroom when assigned by the instructor.

Meaningful Interaction

Students interact in every class session via Google Classroom with the instructor and have the opportunity to communicate with the instructor via email. Google Classroom allows students and instructors to interact via chat boards, which opens a dialog between the class and instructors.

Faculty-Student Engagement: Faculty will respond to student emails within 59 hours and provide individualized assignment feedback via Google Classroom within five days. Faculty will also initiate weekly discussion prompts in Google Classroom, encouraging student interaction and class dialogue.